Apple: Mac OSX 10.6: Troubleshooting

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About this class

This one day practical course is designed to resolve the most common problems you may encounter while running and managing a studio of Macs. This course will teach you to develop strategies designed to avoid problems occurring in the first place. You will also cover installing an OS X system, setting up user accounts, dealing with networking and printing problems, memory issues and adopting good housekeeping practices.

This course is designed to enable you to manage a robust, secure, problem-free Mac OS X environment. The following course outline is based on Mac OS X 10.6 (Snow Leopard). If you are using an earlier version of the Mac OS, please give us a call or email.

This training may be available onsite; please contact us if you are interested.

Contents of this class

OS X essentials

• Overview of system preferences
• The Dock
• Using Spotlight
• Using the Go and Help menus

Installing OS X

• Install checklist
• System requirements
• Install options
• Utilities on the install DVD

Configuring a new OS X build

• Creating an administrator account
• Using Migration Assistant
• Setting default parameters

OS X Accounts

• Setting up Standard and Administrator accounts
• The Guest account
• Managed accounts
• The limits of admin and standard users
• Deleting an account

The OS X File System

• Navigating the file system
• The concept of libraries
• Working with permissions
• File system issues - permission repairs
• Archiving methods
• Font management

Applications within OS X

• The application environment
• Protected memory
• Monitoring applications
• Application preferences

Networking and printing

• Connecting to a network
• Network troubleshooting
• Common printing issues
• Diagnosing printing problems

Troubleshooting round-up

• The process of elimination
• Housekeeping best practice

Questions and answers

Apple: Mac OSX 10.6: Troubleshooting / 590

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