Management Skills: Managing People Problems UK Classes & Lessons (Senior level management skills) in England

About this class

This is a fun and interactive drama-based workshop which focuses on the issues that participants bring with them. The course explores a number of different approaches to dealing with people and how these can be practically applied. Time is also spent considering the typical people problems that can occur for managers and on developing some strategies for tackling these.

Who will the lesson benefit?

For managers, team leaders and supervisors. It is suggested that those attending should have had some previous team leadership training.

What delegates will learn

Identify the impact of verbal and non-verbal communication
Effectively apply a model for dealing with difficult behaviour
Identify the formal and informal stages of the discipline process
Recognise the behaviours associated with Transactional Analysis
Describe the impact of aggressive/passive behaviour on self and others
Handle difficult situations more effectively
Put the theory to work to get the best results for your problem situations

Contents of this class

How to identify the problem behaviour
Whose problem is it?
Separating the behaviour from the person
Effective communication
How to deliver effective feedback
Developing a framework for dealing with difficult behaviour
Practical sessions
When/how do we use discipline?
An introduction to Transactional analysis
Practical sessions
Action planning.