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Also known as: CTX-1258, CTX1258
About this class This course provides learners with the knowledge and skills required to support an enterprise environment. This course teaches best practices for monitoring, managing, and troubleshooting an enterprise environment containing a server farm running Citrix Presentation Server 4, Enterprise Edition. Who will the lesson benefit? This course is intended for IT professionals, such as server, network, system and help desk administrators familiar with Microsoft(R) Windows ServerT 2003 environments. System engineers, analysts, consultants, architects and Citrix accessPARTNER network members are appropriate candidates for this course. What delegates will learn Upon successful completion of this course, learners are able to perform the following: - Determine when and how to use monitoring tools to administer network environments running Presentation Server software
- Configure Resource Manager and the Resource Manager Web Console to record historical data and create reports
- Monitor and troubleshoot connectivity to the data store
- Monitor and troubleshoot the Citrix IMA Service and the ICA communication channel
- Monitor, optimize and troubleshoot client performance and slow logons
- Monitor, optimize and troubleshoot published applications
- Monitor, optimize and troubleshoot printing and printing policies
- Monitor, optimize and troubleshoot Web Interface and Secure Gateway
What prerequisites are required The following are preparatory recommendations for this course: - Working knowledge of Microsoft Windows Server 2003 with Terminal Services
- Working knowledge of the architecture and administrative tasks associated with Citrix Presentation Server 4.0
- CTX-1455AW Citrix Access Suite 4.0: Common Management Platform Administration
- CTX-1255AW Citrix Presentation Server 4.0: Architectural Overview
- CTX-1256BI Citrix Presentation Server 4.0: Administration
Contents of this class Provided is the topic outline for CTX-1258AI. - Support of Presentation Server
- Servers and Components
- Server Communication
- Citrix and Windows Services
- Monitoring and Support Tools
- Potential Causes for Common Symptoms
- Resource Manager
- Resource Manager Architecture
- Changing the Farm Metric Server
- Summary Database
- Configuring the Data Source Name
- Configuring the Database Connection Server
- Enabling the Summary Database
- Resource Manager Metrics
- Establishing Baselines
- Adding and Configuring Application Metrics
- Adding Server Metrics
- Configuring Server Metric Thresholds
- Monitoring Metric Data
- Managing Metric Data
- Reports
- Generating a Report Specification
- Generating Reports in the Report Center
- Resource Manager Web Console
- Configuring the Resource Manager Web Console
- Running Queries and Generating Reports
- Server Farm Monitoring
- Server Farm Monitoring
- Publishing Presentation Server Console
- Session Information
- Session Management Commands
- Access Suite Console Features
- Viewing Alerts and Logs
- Configuring the Company Knowledge Database
- Using the Dashboard to Monitor Server Performance
- Monitoring Hotfixes
- Command-Line Utilities
- QUERY Commands
- Using the QUERYDC Command
- Using the QUERYHR Command
- Using the QUERYDS Command
- The Citrix Diagnostic Facility
- Using CDF Trace
- Creating Trace Reports Using CDF Viewer
- Server Farm Optimization and Troubleshooting
- Server Capacity
- Network Optimization
- Optimizing Network Interface Cards
- Optimizing Hardware and Software Components
- Server Load Optimization
- Determining Load Bias
- Using QUERYDS to Determine Load
- Using QFARM to Determine Load
- Server Farm Optimization
- Data Store Support
- Data Store Access Methods
- Data Store Monitoring
- IMA Service Monitoring
- Database Tools
- Data Store Maintenance and Optimization
- Compacting an Access Database
- Backing Up and Restoring an Access Data Store
- Recreating the Local Host Cache
- Database Server Availability
- Database Troubleshooting
- Troubleshooting Connectivity to the Data Store
- Client Support
- Client Connection Process
- Client Security
- Using ICA Encryption
- Securing Authentication
- Supporting Smart-Card Authentication
- Configuring Kerberos Authentication
- Kerberos without Pass-Through Authentication
- Kerberos with Pass-Through Authentication
- Disabling Pass-Through Authentication
- Client Troubleshooting
- Troubleshooting ICA Session Initialization
- Troubleshooting Slow Logons
- Troubleshooting User Profiles
- Troubleshooting Program Neighborhood Settings
- Troubleshooting Multiple Monitors
- Published Application Support
- Application Loading
- Application Optimizations
- Virtual Memory Optimization
- Viewing Relocated .DLLs
- Scheduling Memory Optimization
- Viewing Rebased .DLLs
- Excluding Executables from Rebasing
- Application Monitoring
- Server Resource Monitoring
- Application and Network Configuration Monitoring
- Security Configuration Monitoring
- Application Compatibility
- Using Application Isolation Rules
- Configuring Virtual IP Addresses
- Application Test Environment
- Application Troubleshooting
- Troubleshooting Application Isolation Environments
- Troubleshooting Virtual IP Address Configuration
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