Administering Cisco Unified Communications Manager v6.0 (3 Day)

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About this class

In this five-day course, learn to add, move, change, and troubleshoot IP telephony devices. Learn to support IP phone users and identify network and server impact when administering changes. Configure the latest versions of Cisco Unified Communications Manager (CUCM) on a Linux appliance with Cisco 7960 & 7965 IP Phones, IP Communicator, and Catalyst(R) switches with in-line power. During the first three days of this class, you'll cover CUCM basic administration (CMBA). In the last two days you'll cover Cisco Administering Unified Messaging (AUM). CUCM provides voice and video call routing, while Cisco Unified Unity provides a voice mail and unified messaging solution that allows users to integrate voice mail, e-mail, and fax messages into a single inbox. During this course, you will configure a CUCM server and perform a digital integration to a Cisco Unified Unity server. Learn to add and delete Unity subscribers, build voice mail system features, and program and deploy automated attendant call handlers.

Who will the lesson benefit?

PBX administrators, voice technicians, systems engineers, and database administrators who are installing, maintaining, and troubleshooting Cisco IP telephony products.

What delegates will learn

• Perform Cisco Unified Communications Manager Initial Configuration
• Call Manager Groups
• Device Pools
• Regions
• Date/Time Groups
• Perform Moves, Adds, and Changes (MACs)
• Configure Bulk Administration Tool (BAT)
• Configure and verify Dial Plans for full PSTN and inter-site call routing
• Route Pattern -> Route List -> Route Group -> Intercluster Trunk or Gateway
• Configure IP Phone Services and Corporate Directory
• Configure and Test Cisco IP Phones Features
• Call Hold
• Call Transfer
• Call Park
• Call Pickup and Group Call Pickup
• Speed Dials
• Auto Answer
• Softkey Templates
• Extension Mobility
• Presence
• Attendant Console
• Configure Media Resources
• Music On Hold
• Conferencing
• Integrate Unity with a CUCM Deployment
• Configure Class of Service
• Add Unity Subscribers
• Configure and Test Unity Features
• Configure and Test Unity Interview and Call Handlers
• Configure and Test Unity Greetings and Broadcast Administrator
• Configure and Verify Basic Auto Attendant Call Handlers
• Configure and Verify Advanced Auto Attendant Call Handlers
• Configure Outcall Notification

What prerequisites are required

Basic knowledge of the Windows 2000 operating system, TCP/IP, and IP telephony concepts is required. No router experience is required. You do not need to know Cisco's router command line interface. Some knowledge of IP is helpful, but it is not required.

Contents of this class

Cisco Unified Communications Manager (CUCM) Release 6.0 Basic Administration

• Objectives
• Prerequisites
• Information Sources

Introducing CUCM Release 6.0

• Cisco Unified Communications Solution
• CUCM Functions
• CUCM 6.0 as an Appliance
• Database Operation
• Cluster Communication" CUCM Operating System, Database, and Supporting Applications
• CUCM Server

Evaluating CUCM 6.0 Deployment Options

• Call-Processing Deployment Models
• Single-Site Deployment
• Multisite WAN with Centralized and Distributed Call Processing
• Clustering over the IP WAN
• CUCM 6.0 Database Redundancy

Administering the Cisco IP Telephony Platform

• Cisco IP Telephony Platform Administration Overview
• Checking Platform Status" Viewing and Updating Platform Settings
• Switching Versions and Restarting the Server
• Managing Security Certificates and IPsec
• Upgrading Software or Adding Options
• Checking Network Connectivity and Setting Up Remote Support
• Using the CLI

Performing General Administration

• CUCM Administration Overview
• CUCM 6.0 Applications
• Multilevel Administration Overview
• Roles and User Groups
• Creating a New Role and User Group

Configuring CUCM 6.0 Basic Settings

• Basic Settings Configuration Overview
• DNS vs. IP Addresses
• Service Activation
• Service Parameters
• Enterprise Parameters

Implementing Disaster Recovery

• Disaster Recovery System Overview
• Performing a Backup
• Performing a Restore
• Executing CLI Commands

Evaluating Cisco IP Telephony Endpoints

• Cisco IP Phone Overview
• SCCP Phones
• SIP Endpoints
• SIP and SCCP Phone Configuration Comparison
• Video Endpoints
• Cisco IP Phone Codec Support

Configuring CUCM to Support IP Phones

• Device Pools
• CallManager Groups
• Date/Time Groups
• Phone Templates
• Phone and Line Configuration
• Auto-Registration

Configuring SIP Endpoints

• CUCM 6.0 SIP Phones
• CUCM 6.0 SIP Line-Side Support
• SIP Call Flow and Digit Collection
• Configuring Cisco SIP Phones
• Converting SCCP Phones to SIP
• Adding Third-Party SIP Phones
• Adding SIP Dial Rules

Managing Endpoints Using the Bulk Administration Tool

• BAT Features
• Phone Templates
• Inserting and Updating Phones

Configuring Basic Dial Plan Elements

• External Call Routing
• Route Groups
• Route Lists
• Route Patterns
• Digit Analysis
• Call Routing Summary

Configuring CUCM Trunks

• CUCM Trunks
• Configuring Non-Gatekeeper-Controlled Intercluster Trunks
• Configuring Gatekeeper-Controlled Intercluster Trunks
• Configuring H.225 Trunks
• Configuring Q.SIG for Trunks
• Configuring SIP Trunks
• Verifying Trunk Configurations

Implementing Class of Control

• Partitions and Calling Search Spaces
• Time-of-Day Routing

Multisite Deployment

Configuring Media Resources

• Conference Bridges
• Music On Hold Servers
• Transcoders
• Annunciator

Configuring User Features - Part 1

• Speed Dial
• Enhanced Features
• Softkey Templates
• Call Pickup
• Barge

Configuring User Features - Part 2

• Extension Mobility
• Client Matter and Forced Authorization Codes
• Call Display Restrictions

Optional follow-on classes

• TUC - Troubleshooting Cisco Unified Comm Systems
• QOS - Implementing Cisco Quality of Service

Administering Cisco Unified Communications Manager v6.0 (3 Day) / ACCMV6

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