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About this class IPTT v4.0 practices troubleshooting skills for administrators and engineers who support IP Telephony installations. IPTT prepares for one of the exams required for the IP Telephony Operations Specialization and Certification.The course revision number is skipping from v2.0 to v4.0 to acknowledge that both the Unity and the Call Manager software used in the course are revisions 4. Who will the lesson benefit? Administrators and engineers who support IP Telephony Installations. Also recommended: - Employees
- Channel Partner/Reseller
- Customers
What prerequisites are required - CCNA, QOS or DQOS
- Also recommended: CVOICE, CIPT
Contents of this class - Module 1- Applying Troubleshooting Methods
- Module 2- Troubleshooting CallManager, Network, Signaling, and Dial Plans Troubleshooting the Call Manager Signaling Architecture
- Module 3- Troubleshooting AVVID Components
- Module 4- Troubleshooting Network Infrastructure
- Module 5- Applying Quality of Service in VoIP Networks
- Module 6- Troubleshooting Unity Voice Mail Systems
- Module 7- Escalating Trouble Tickets to TAC
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