Immersion Training in IBM Maximo 6 for IT UK Classes & Lessons (IBM)

Also known as: TR42GBGB

About this class

Immersion Training in IBM Maximo 6 (for IT) provides the basic knowledge and skills needed by client teams to implement the Asset Lifecycle, Inventory, Procurement, and Service Desk capabilities of IBM Maximo to maximise revenue generation, improve service availability, mitigate risks, and enhance legal compliance for your organisation.

Who will the lesson benefit?

The goal of this course is to provide you with an understanding of Information Technology Service Management (ITSM) functionality and to help you understand what IBM Maximo can do for your organisation as it relates to the management of IT assets and Service Desk activities.

This course is intended for IBM Maximo implementation teams, whose members can include:

IBM Maximo administrator
IT asset managers
IT personnel
Service/help desk managers
Procurement personnel
Inventory personnel
Contracts personnel

What delegates will learn

After completing this course, you should be able to:

analyse business processes as they relate to Information Technology (IT) Asset and Service Management
describe and use the different IBM Maximo applications as they relate to various business processes specific to IT;
describe and discuss IBM Maximo IT asset and service management recommendations as they relate to:

tools and job aids,
best practices, and
philosophies/methodologies in maintenance, acquisition, and service processes.

What prerequisites are required

Navigation & Querying in IBM Maximo 6 or demonstrable working experience with MAXIMO 5.x or greater.

Contents of this class

IBM Maximo, configuration, and implementation overviews
Information Technology Service Management (ITSM) within IT Infrastructure Library (ITIL) overview
Setting up organisations and sites
Creating classifications and defining their attributes
Setting up and applying general ledger configurations
Creating locations
Entering labor and registering users
Create IT item masters and records and apply standard configurations (item assembly structures)
Entering asset records
Process service requests through the service management lifecycle (incident, problem, change, and release)
Creating and processing POs for IT throughout the procurement lifecycle (requesting, purchasing/leasing, receiving, paying)
Deployment and reconciliation of IT assets
Automating the business process using Workflow