WebSphere Customer Center 7.0 New Features for Technical Specialist UK Classes & Lessons (IBM WebSphere)

Also known as: DC411AGBGB

About this class

Introduction to new features that have been released with WCC 7.0.

Who will the lesson benefit?

This course is intended for anyone that needs to learn about new features in WCC 7.0 and wants to fiddle with Java/J2EE code to customise and extend WCC.
If you do not have Java/J2EE knowledge and programming skills please attend 'WebSphere Customer Center 7.0 New Features for Business Specialists' course instead of this one.

What delegates will learn

Introduce new features available with WCC 7.0

Describe the customisation points and how WCC integrates with:

WebSphere Quality Stage (QS) for Matching and Standardisation,
WebSphere DataStage (DS) for initial data load, and
Dun and Bradstreet for data enrichment.

Introduce enhanced search capabilities with:

Phonetic Searches,
Common Name Exclusion Search, and
Wildcard and Look-a-like Characters.

Demonstrate the new Data Stewardship UI capabilities for N-Party Collapse.

Introduce new Transaction Logging using the transaction traceability ID.

Introduce and walkthrough of the new composite xml templates used to update party and contract.

What prerequisites are required

You should complete:

WebSphere Customer Center Fundamentals (DC40G)
or have equivalent experience with WCC.

Contents of this class

Name and Address Standardisation (WebSphere QualityStage Integration)

When Name and Address Standardisation is used
Geographical Address Standardisation
Study WebSphere QualityStage integration interface in WCC

Probabilistic Party Matching (WebSphere QualityStage Integration)

Duplicate Suspect Processing Reviewed
How Quality Stage is used in the DSP process

Non-Persistent Aggregation of Duplicate Party Records

Adding 2 (A1 - Suspect) parties to WCC
Viewing the consolidated Customer

Macro Role Enhancements

Introducing the new elements that can be associated with a Macro Roles

Transaction Traceability

Transaction Log Introduction

Enhanced Search

Phonetic Search Capabilities
Partial Contact Method Search
Partial Postal and Zip Code Search
Seaching by Party Equivalency
Common Name Exclusion Search
Party Macro Role Search

Delta Processing XML Composite Samples

Updating Party using Contact Equivalency Key
Updating Contract using Admin Native Key
Examining the composite XML transaction templates

Customer Since/Left Date

Introduction to new fields for Party Entity

N-Party Collapse

Preview multiple suspect parties in one consolidate view
collapsing multiple parties

WebSphere DataStage Integration

Loading Data into WCC

Dun and Bradstreet Integration

Retrieving a DUNS number
Enriching customer data using Dun and Bradstreet
Walkthrough a sample business proxy used for Data Enrichment

Appendix

Outline of all remaining new features introduced in WCC 7.0

AGENDA:

DAY 1

Introductions

Duplicate Suspect Processing

WebSphere QualityStage integration (standardisation)
WebSphere QualityStage integration (matching)

Aggregate Party Records

Party Macro Role II

Transaction Traceability ID

Search

partial contact method search
partial postal code search
search by party equivalency
search by party macro role
search common name exclusion
search phonetic name and address

DAY 2

Composite XML Templates

Update Contract By Admin Sys Key
Update Party By Admin Sys Key

Customer Since/Left Date

N-Party Collapse

WebSphere Data Stage integration

Dun and Bradstreet integration

Appendix

Quiz