CompTIA Convergence+

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About this class

This 5 day course has been developed to meet the objectives of the CompTIA Convergence+ Certification Exam CT0-101. Certification is a worthwhile goal, however this is not an exam cram study course that guarantees that you will pass the test. The course provides an excellent grounding in convergence technologies and issues. The course covers all 6 areas included in the Convergence+ exam objectives, ensuring that students have a firm grounding in telephony principles and voice systems before considering the encoding of voice to form IP data, and the network requirements that this demands. The course then considers data and IP networking hardware and software; a more detailed analysis of encoding techniques and protocols; and multi-media over IP applications.

The course then concentrates on the technologies and issues associated with telephony over IP including CTI, call routing and handling, associated protocols such as H.323 and SIP before detailing the hardware involved in converged networks and applications, such as media servers and gateways, PBXs, CSU/DSUs, etc.

The last section of the course explores the management of converged networks, protocols and applications. This considers network analysis and troubleshooting tools and techniques, common problems, hardware configuration and QoS. Finally, security issues are studied.

This training may be available onsite; please contact us if you are interested.

Who will the lesson benefit?

• Anyone who wishes to gain a thorough grounding in convergence technologies, protocols, applications and the general marketplace.
• Anyone wishing to properly prepare themselves to take the CompTIA Convergence+ Certification Exam CT0-101.

What delegates will learn

• Demonstrate application of traffic engineering concepts, quality of service (QoS) and network performance
• Describe fundamentals of voice systems including dialling plans and identification of network endpoints
• Describe networking technologies used in a converged network including the OSI model layers and network models
• Identify methods of encoding, decoding, and compression for rich media transmission
• Identify different types of messaging, collaboration, contact centre, and mobility applications
• Identify benefits of using different video and audio standards and the impact on the performance on the network
• Identify the functions of hardware components as used on a converged network
• Identify common symptoms and problems on a converged network
• Describe and use tools and commands to monitor network performance including proper administration procedures
• Explain concepts and components of security design and how they affect the converged network

Examination details

This course will prepare you for the following exams and certification tracks shown. Please note that the exam may not be included in the price shown: please contact us to check.

CompTIA Certification Tracks  »
    CompTIA Exams  »
       Exam CT0-101: CompTIA® Convergence+

What prerequisites are required

Though not a requirement, CompTIA recommends the typical Convergence+ candidate have a CompTIA Network+ certification or equivalent knowledge. Candidates are also encouraged to have had 18 to 24 months of work experience in the areas of data networking, VoIP, and other convergence related technologies

Contents of this class

Telephony

• Telecommunications Traffic Engineering
• Voice Systems Fundamentals
• Number and Dialing Plan Components
• Converged Network Endpoints

Network Engineering

• General QoS Concepts
• Network Performance
• Switches
• Physical and Logical Port Settings
• Network Classifications and Topologies
• Routing
• Protocols
• Transmission Media
• Signaling Basics
• Methods of Encoding, Decoding and Compression

Applications

• Messaging Applications
• Collaboration Applications
• Computer Telephony Integration (CTI) and Call Center Automation
• Computer Telephony Integration Concepts
• Web-Enabled Call Centers
• Call Routing
• Interactive Voice Response
• Mobility Components
• H.323 Standard for Packet Multimedia
• H.323 Call Processing
• Session Initiation Protocol (SIP)
• Rich Media Transmission Methods
• Video Standards

Hardware and Architecture

• The OSI Model Layers
• Network Modules
• Routers and Switches
• Media Servers
• Gateways
• Gatekeepers
• Private Branch Exchange, PBX
• Router Firewalls
• CSU and DSU
• Network Termination Device One, NT1
• Admission Control and Traffic Shaping
• Session Border Controller
• In-line Power Components
• Wireless Access Points, Aps
• Modems and DSL

Management

• Converged Network Analysis and Problem Solving
• Common Symptoms and Problems
• Network Performance Monitoring Tools
• LAN Protocol Analyzer Operations
• Traffic Management
• QoS Parameters, Router Parameters, Load Balancing
• Mean Opinion Score
• Administration Tasks and Procedures

Security

• Firewalls
• Internet Firewalls
• Authentication
• Proxies
• Virtual Private Networks, VPNs
• NAT / NAPT
• Encryption
• IDS and IPS
• AntiVirus
• VLANs
• Demilitarized Zone, DMZs

CompTIA Convergence+ / CON0001

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