Mac OS X: Mac Support for PC Technicians

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About this class

Mac support for PC Technicians is a two-day, hands-on course that provides an intense and in-depth exploration of features and troubleshooting off Mac OS X compared to Microsoft Windows. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively troubleshooting issues that arise.

Who will the lesson benefit?

This class is for PC help desk specialists, technical coordinators, service technicians and others who come across Mac OS X clients in PC environments.

What prerequisites are required

Students should meet the following prerequisites for the Mac Support for PC Engineers course:

• Basic Microsoft Windows experience
• Basic troubleshooting experience

Contents of this class

Welcome

Overview of topics covered in the course and the certification process

Installation

Set up stand-alone Mac OS X workstations while comparing the setup process to Microsoft Windows

Users and Permissions

Create user accounts so that multiple users can share a workstation, each user having a personal account and workspace. During this chapter we will compare the different types of users and permissions available and how they compare to Microsoft Windows

File Systems

Compare the Mac OS X file System to the Windows file system as well as comparing tools that are available

Application Environments

A look at the different type of Applications supported by Mac OS X

Command-Line Interface

Using the Terminal application, use BSD commands to accomplish simple administration tasks

Network Configuration and Troubleshooting

Compare how you set up Network settings for Mac OS X compares to Microsoft Windows

Accessing Network Services

Compare the type of services Mac OS X can connect to and how they are accessed

File and Internet Sharing

We take a look at the built in network services Mac OS X can supply compared to Microsoft Windows

Peripherals

Identify and correctly attach USB, Bluetooth and FireWire peripherals

Printing

Compare the CUPS print engine used in Mac OS X to Microsoft's print engine

Startup Sequence

Identify the Mac OS X startup process, from the time you power on to when the user's desktop appears. Topics such as kernel loading, kernel extensions and startup items are covered

Troubleshooting

Using the troubleshooting flowchart, review the various resources and practices to troubleshoot workstation problems

Mac OS X: Mac Support for PC Technicians / AMS182

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