IP Communications: IP Contract Centre Enterprise UK Classes & Lessons (Cisco UCM)

About this class

This course is intended for personnel who will implement, configure and support the Cisco IPCC Product but have already attended training on the ICM Product. This course is based on ICM 7.0, CallManager 4.1 and CRS 4.0.

Who will the lesson benefit?

Channel Partner/Reseller
Customer
Employee

What delegates will learn

After completing this course the delegate will be able to:

Explain the IPCC solution concept, components, and interaction of components
Identify new features in IPCC 7.0
Describe IPCC deployment models and their issues
Determining IPCC queing and routing client options
Design an System IPCC lab and production system
Install, configure, test, and maintain IPCC components
Design IPCC call flows
Creating IPCC script
Use Cisco's standard IPCC deployment tools
Troubleshoot the IPCC solution set

What prerequisites are required

ICM Product Training
Cisco IP Telephony Part 1
Cisco IPCC Express & IP-IVR Deployment
Working knowledge of Windows 2003 Server, Windows XP
Basic knowledge of SQL Server 2000