Human Resources Skills: Discipline & Grievance: Interviewing Skills (inc Exit Interviews)

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About this class

A practical 2-day course that provides participants with the skills and confidence to tackle difficult interviews. The programme is extremely practical using role-play interviews, CCTV, discussion groups and case studies to explore and develop the necessary skills.

Who will the lesson benefit?

Personnel practitioners or line managers responsible for employment law issues within their organisation. The course is appropriate for individuals at all levels of knowledge and experience.General course level - appropriate for all levels of delegates.

What delegates will learn

By the end of this course, you will be able to:

• identify the legal principles on which you will need to provide advice and guidance for your organisation
• effectively plan and conduct a range of interviews grievance, disciplinary and exit, in accordance with the law and best practice.

Contents of this class

Putting the interviewee at ease

• eliminating barriers: where to hold interviews and who should attend

Key skills required

• active listening
• questioning techniques
• summarising skills and the use of non-verbal cues
• pacing and timing
• taking accurate notes
• interviewing with more than one person

The grievance interview

• the law
• preparing for the interview
• what to ask and when
• taking witness statements
• taking accurate notes
• confidentiality
• providing assistance to for interviewees

The disciplinary interview

• the law
• preparing for the interview
• what to ask and when
• taking witness statements
• taking accurate notes
• handling appeals
• practical exercise

Exit interviews

• preparing for the interview
• what to ask and when
• how to deal with explosive information
• taking accurate notes
• confidentiality
• practical exercise.

Human Resources Skills: Discipline & Grievance: Interviewing Skills (inc Exit Interviews) / HR-DGE

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