A+ 2006 Certification: Electives

About this class

This five-day practical "hands-on" course will teach support newcomers the essentials of installing and troubleshooting all types of PC hardware.

Who will the lesson benefit?

This course is intended for students wishing to qualify with A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration.

What delegates will learn

• Describe PC support industry job roles.
• Perform preventative maintenance using approved tools and products.
• Assemble, disassemble, and upgrade PC and notebook components.
• Configure and update BIOS/CMOS.
• Troubleshoot, optimise, and upgrade hardware.
• Troubleshoot and maintain printers and scanners.
• Manage Windows using command line tools and edit the Registry.
• Use Remote Tools to maintain and troubleshoot systems.
• Use tools to recover or restore a damaged installation.
• Configure and troubleshoot local network and wireless connections.
• Configure and manage users, groups, and shared resources.
• Configure internet connections and browser security options.

What prerequisites are required

Students should have successfully completed the "A+ Essentials" course or have previous experience of PC support.

Contents of this class

Module 1: PC Support Industry

• PC Support Industry

Module 2: Maintenance and Troubleshooting

• Maintenance
• Installing and Removing Hardware
• BIOS
• Troubleshooting and Optimisation
• Maintaining Printers and Scanners

Module 3: Operating Systems

• Command Line Functions
• System Management Tools
• System Recovery

Module 4: Networks

• TCP/IP
• Sharing Resources
• Internet Standards and Applications
• Configuring Internet Access
• Network Maintenance and Troubleshooting